Privacy Policy

Scope, Roles and Contact

Slotclub operates an online gambling service and acts as the data controller for personal data processed in connection with our activities. This Privacy Policy applies to registered players and visitors to our site or applications. For inquiries about data protection, contact our privacy team at [email protected] or our Data Protection Officer at [email protected].

What Personal Data We Collect

Registration and account data: name, date of birth, country, email address, username, password, and contact details.
Identity verification and compliance data: government-issued ID, proof of address, and information necessary for Know Your Customer and anti‑money laundering controls.
Financial information: payment method details, transaction history, billing address, and any identifiers used by payment service providers.
Account activity and technical data: IP address, device type and identifiers, browser information, login times, geolocation data inferred from IP, and activity within our services.
Communications data: inquiries and correspondence with our support and compliance teams.
Data from third parties: information from identity verification services, payment processors, fraud prevention partners, regulators and public authorities as required.
Inferences: derived data such as game preferences and risk indicators based on your activity for security and service improvement purposes.

How We Collect Personal Data

Direct collection: data you provide when creating an account, depositing funds, participating in features or contacting support.
Automated collection: data generated by your use of our services, including logs, analytics, device data and location data inferred from technical signals.
Data from others: identity verification services, payment processors, fraud prevention partners and regulatory authorities as required.

Purposes and Legal Bases for Processing

Performance of a contract: to provide our services, manage accounts, process deposits and withdrawals, and communicate service-related information.
Legal obligations: to verify age and identity, comply with AML/KYC requirements, and respond to lawful requests from authorities.
Legitimate interests: to protect the security of our platform, detect and prevent fraud or unlawful activity, maintain service performance, analyze usage for improvement, and conduct analytics for product development.
Consent: for non‑essential processing such as certain direct marketing communications or personalized advertising where required by law.

How We Use Personal Data

To provide, operate and improve Slotclub services, including account management, payments, and customer support.
To verify age and identity and to comply with regulatory obligations and internal policies.
To protect the security and integrity of our services and prevent fraud, money laundering, and other illicit activities.
To communicate important notices about your account and to respond to inquiries.
To personalize experiences, conduct research and development, and perform data analysis for service enhancements and marketing (where allowed by law and with your consent when required).

Sharing Personal Data

Internal recipients: authorized employees, contractors, and entities within the same corporate group who require data to provide services.
Service providers: payment processors, hosting and IT services, customer support, email/SMS/voice communications, fraud prevention, analytics and cloud services.
Regulators and law enforcement: as required by applicable laws, regulations and legal processes.
Corporate transactions: in the context of a merger, acquisition or sale of assets, your data may be disclosed to the acquiring entity under terms consistent with this policy.
Marketing partners: where you have consented to direct marketing or personalized offers, data may be shared with compliant partners to deliver such offerings.

International Transfers of Personal Data

Slotclub may transfer personal data to jurisdictions outside the European Economic Area or your country of residence. We rely on appropriate safeguards, including standard contractual clauses and transfers to entities within our corporate group in jurisdictions with adequate data protection, or other legally recognized mechanisms. Where required by law, we implement additional protective measures to maintain data security during cross-border transfers.

Data Retention

We retain personal data for the duration of your account and for as long as necessary to fulfill the purposes described in this policy, including regulatory and legal obligations. After an account is closed, data will be deleted or anonymized unless a longer retention is required by applicable law or for legitimate business purposes such as dispute resolution or regulatory audits.

Your Rights Regarding Personal Data

Right of access: obtain confirmation of processing and a copy of your personal data.
Right to rectification: correct inaccurate or incomplete data.
Right to erasure: request deletion where there is no compelling legal reason for continued processing.
Right to restriction of processing: limit processing in certain circumstances.
Right to data portability: obtain and reuse your data in a structured, commonly used format.
Right to object: oppose processing based on legitimate interests or direct marketing.
Right to withdraw consent: withdraw consent for processing where consent is the basis for processing, without affecting prior processing.
Right to lodge a complaint: file a complaint with a supervisory authority in your jurisdiction.

To exercise these rights, contact [email protected] or [email protected]. We may require verification of identity before responding to requests.

Cookies and Tracking Technologies

We use cookies, tracking tags and similar technologies to recognize visitors, personalize experiences, and analyze usage. Strictly necessary cookies are exempt from consent requirements, while non‑essential cookies require your affirmative consent on first visit. You may manage cookie preferences through your browser settings or account preferences. For details on the cookies we use and their purposes, a separate notice governs cookie usage.

Data Security

We implement a layered security program comprising administrative, technical and physical safeguards designed to protect personal data from unauthorized access, disclosure, alteration and destruction. Data transmitted to Slotclub is safeguarded with industry‑standard encryption in transit. However, no security system is absolute; we continuously assess and enhance our security measures.

Children’s Privacy

Slotclub does not knowingly solicit or collect personal data from individuals under the age of 18. We implement age verification measures and will remove or block access to data if we determine it relates to a minor.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will publish the updated policy on our site and indicate the effective date. Continued use of our services after such changes constitutes acceptance of the updated policy.

How to Contact Us and Exercise Rights

Questions about this policy or requests to exercise your data rights should be directed to [email protected] or [email protected]. We will respond in a timely manner and in accordance with applicable data protection laws.

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